Website Return Policy

All purchases are final sale. If a food item arrives damaged or spoiled, our Customer Support team will work with you to determine an appropriate solution.


We understand that sometimes items get damaged and are unable to enjoy. We will work to resolve the situation as quickly as possible. Please contact our Customer Support team at with your order number as well as details and photos of the damage or defect.

Please share the following pictures within 7 days of delivery:

A photo of the area of concern

Two full shots of the product (from the side and overhead)

A shot of the packaging/box


We take enormous pride in making sure that your order is packaged properly and shipped at the appropriate speed. So it arrives at your doorstep in good condition and safe to consume. While we regularly conduct test shipments and adjust shipping speeds or packaging according to the season to mitigate the risk of shipping fresh and frozen foods. Occasionally, packages are affected by conditions beyond our control, such as extreme seasonal temperatures.

Our products that require refrigeration are safe to enjoy as long as they arrive cool to the touch. In most cases, it is normal for our frozen products to partially or fully thaw in transit. If you have additional questions about the condition of your order, or you believe that your order is not safe to consume, please send photos of your package to our Customer Support team at within 7 days of delivery. While temperature cannot be displayed through a photo, seeing the contents of the package will help us to determine the cause of any damage to your order. Off The Hook Seafood LLC is not responsible for orders that are damaged due to extreme seasonal temperatures, however, we handle each inquiry on a case-by-case basis and are happy to assist you.


Sorry to hear that! Please contact our Customer Support team within 7 days of delivery by sending an email to Please include the following information:

Order #

Name of the product(s)

Any photos of damages or incorrect items, or in cases of missing products, photos of the items you did receive.

Any additional information regarding the damage or defect.

We do our very best to pack your order perfectly. We understand that sometimes mistakes are made, and we will work to resolve your issue as quickly as possible.


Non-Refundable Deposit: A non-refundable deposit of $30 is required at the time of preorder. This deposit amount will be deducted from your final payment when you pick up your order. If the order is not picked up at the scheduled time and location chosen (as listed on the Mobile Market Route Schedule at, this deposit will be forfeited.

In cases of extreme winter storms, we will use the North Dakota Transportation advisory map. Customers scheduled to pick up in areas with “No Travel Advised”, also known as “Checked Red”, may qualify for a refund or deposit applied to the next scheduled stop. We handle each inquiry on a case-by-case basis and are happy to assist you.